Refund Policy
Last updated: July 2026
We want you to be happy with what you purchase on Kalaa. Since digital products are delivered electronically, we generally can't accept returns once a product has been downloaded or accessed. However, if something goes wrong, you can contact us or reach out to the original creator for help, and we'll do our best to make it right.
When we can help
- Your product is corrupted, incomplete, or cannot be accessed.
- The product is significantly different from its description.
- You were accidentally charged more than once.
- There is a genuine issue with your purchase that prevents you from using what you paid for.
When refunds may not apply
- You simply changed your mind after downloading or accessing the product.
- Your device or software doesn't support the file type clearly listed on the product page.
- The product has been copied, shared, or redistributed.
- The issue is unrelated to the product itself.
How to request one
Email hello@kalaa.co with your order ID and a short description of the issue. We usually reply within 2 business days and process approved refunds to the original payment method within 1-3 business days.